This Privacy Policy explains the different types of personal data we may collect about you. It provides information on how we collect this data, how it is stored, what it is used for and how we keep it safe.
This information will make sure you are fully informed about how Stag & Groom (owned and managed by Peter Posh Limited) uses your data and your rights in relation to this.
If we are required to make any updates to this Privacy Policy we will notify you of the significant changes. It is also available on our website to be read at any time.
If you have any questions after reading this Privacy Policy then please don’t hesitate to contact us at hello@stagandgroom.co.uk
THE LEGAL BASIS WE RELY ON
Data protection law includes a number of reasons a company may collect and use your personal data. These include:
YOUR CONSENT
When you request to receive e-mail newsletters you give us your consent to collect and process your data. There are a number of situations where you are able to give your consent in this way.
CONTRACTUAL OBLIGATIONS
If you place an order with us we will collect your address details for delivery and pass these onto our courier. We need this type of personal data to comply with our contractual obligations with yourself.
LEGAL COMPLIANCE
When required by law, such as when selling age restricted items (bladed products, alcohol etc.) we are required to collect and process your data.
LEGITIMATE INTEREST
Your data is used to pursue our legitimate interests which are reasonably expected as part of running a business. We will use your browsing and purchase history to enhance your web experience and to assist in developing our services. This does not impact your rights, freedom or interests.
WHEN DO WE COLLECT YOUR PERSONAL DATA?
• On our websites and during phone calls when an order is placed.
• If an online order is processed using a “guest” account.
• When setting up an account with the Group where you can manage your details and view your purchase history.
• During any correspondence on social media platforms.
• On signing up to a loyalty programme.
• When you enter competitions.
• When a comment or review is left for our products and services.
• During any conversation regarding queries, complaints etc. either online or by phone.
• When a third-party shares with us any of your personal data with your consent.
WHAT SORT OF PERSONAL DATA DO WE COLLECT?
• If you place an order with us we will collect your name, date of birth, billing/delivery address, email, telephone number and function date where applicable
• Payment card information.
• Identity documents as required by law to provide proof of age (such as your passport and driver's licence). These documents include your full name, address, date of birth and facial image. If you provide a passport, the data will also include your place of birth, gender and nationality.
• Your browsing history in relation to our websites and apps and which sites led you to ours.
• Information gathered by the use of cookies in your web browser. Learn more by visiting our Cookies Policy.
• Personal details such as your purchase, search and viewing history on our websites to personalize your shopping experience.
• Your comments and product reviews.
• To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.
• Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
It is always your choice if you share these details with us.
In some circumstances, if you choose not to provide your details we may not be able to provide all the services you request (more information is provided in the following section).
HOW AND WHY DO WE USE YOUR PERSONAL DATA?
To give you the best possible customer experience and bring you offers and promotions that are most relevant to you, we combine your personal data gathered from each of our ecommerce platforms. We also use this data alongside that which we obtain from third parties to whom you have given your consent to pass that data onto us.
By doing this we are able to build a better understanding of what promotions, products and services are most likely to be of interest to you.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
If you wish to change how we use your data, you’ll find details in the ‘What are my rights and how do I make changes to my personal data preferences?’ section.
It is important to remember that if you choose not to share your personal data with us, or refuse certain contact permissions, we may not be able to provide some services you’ve asked for. Examples of this are:
• To process any orders that you make by using our websites/calling us we will need to collect your personal data during checkout. Without this information we won’t be able to process your order and comply with our legal obligations. Your details may also need to be passed to a third party to allow delivery of your order. We will keep this information for a reasonable period after completion to ensure we can fulfil contractual obligations such as refunds, guarantees etc.
• To respond to your queries, refund requests and complaints we must handle the information which you have provided to us. A record of this information may be kept to assist with any future communication with us you may have and to demonstrate how we communicated with you throughout. This allows us to provide you with the best service possible and is in line with our contractual and legal obligations and our legitimate interests.
• To process payments and to prevent fraudulent transactions.
• With your consent, your personal data including your preferences and purchase history will be used to update you via e-mail and post of relevant products, tailored special offers, discounts, events, competitions etc.
• Occasionally there may be updates to this Privacy Policy, product recalls and other legally required information relating to your order which we must communicate to you. These messages will not include promotional material and we do not require your prior consent to send these to you. If your personal data was not used for these purposes we would not be complying with our legal obligations.
• To ensure a personal and relevant shopping experience, we will use personal data relating to your favourite products to show your recently viewed items and products based on your purchase history. We do so on the basis of your consent to receive app notifications and/or for our website to place cookies or similar technology on your device.
• To administer any of our competitions which you enter, based on your consent given at the time of entering.
• To improve the service we provide your data will be used to develop and test the systems and products we provide. This is done as part of our legitimate business interests.
• To comply with our legal obligations regarding the sale of age restricted products including bladed items and alcohol.
HOW WE PROTECT YOUR PERSONAL DATA
Data security is of the upmost importance to all of our customers and as such we take many steps to ensure it is protected at all times.
All transactional areas of our websites and apps are secured using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
We sometimes share your personal data with trusted third parties including:
Woo Commerce & The Curious: Platform providers who deliver our websites.
• DPD: Our delivery courier.
• Google/Meta/Microsoft Ads: To show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites. See our Cookies Policy for details.
• Age Checked.com: Our credit reference agency to verify your age for purchase of age restricted products.
We apply a policy with these parties to keep your data and privacy safe:
• Only the information required to complete their service is provided.
• Your privacy is protected at all times and we work closely with third parties to ensure this.
• If we stop working with a third party, your data will be deleted or rendered anonymous.
WHAT ARE MY RIGHTS AND HOW DO I MAKE CHANGES TO MY PERSONAL DATA PREFERENCES?
You have the right to:
• Access and make corrections to the personal data we hold about you, free of charge in most cases.
• Withdraw your consent when you may have previously given us your consent to use your personal data so that the group stop any consent-based processing.
• Request that we stop using your personal data on the basis of our legitimate interests due to your individual situation. We must do so unless we believe there is an overriding legitimate reason to continue processing your data.
• Request that we stop using your personal data for direct marketing (either through specific channels, or all channels). We must always comply with your request.
To stop receiving direct marketing communications from us you can:
• Contact us directly to request an amendment.
• Click the unsubscribe button at the foot of any marketing e-mail you receive from us to be directed to your marketing preferences.
You have the right to request a copy of any information about you that the Stag & Groom holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact the Data Protection Officer via hello@stagandgroom.co.uk. It is also possible to amend your information through your online account.
If we choose not to action your request we will explain to you the reasons for our refusal.
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Policy. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
Cookie Policies
COOKIES POLICY
Introduction
We use cookies, which are small text files, to improve your experience on our website and to show you personalised content.
What Are Cookies?
A cookie is a small file of letters and numbers that we put on your computer if you agree. Cookies allow us to recognise that you have visited our website before and remember your preferences.
Cookies can help us to remember your website login so that you don't need to type it into the website every time you return, or to remember the goods that you have clicked to purchase on one page so that they are added to your basket.
Cookies also help us to collect information about the way you use our website which helps us to ensure any advertising that you see is relevant and useful to you.
How We Use Cookies
Cookies allow us to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and helps us to improve our website. We are required by law to provide you with clear and comprehensive information about the cookies that we use and if this page does not answer all of your queries you should contact us.
Our cookies do not store information which could be used to identify you personally, such as your contact details.
We use the following cookie types:
Essential Cookies
These are cookies that are required for the operation of our website. They are needed for essential functions including making payments. These cookies can’t be switched off.
Functionality Cookies
These cookies make your shopping experience easier. They allow functions such as seeing recently viewed products or searches. Switching off these cookies will mean that areas of our website may not work properly.
Analytics Cookies
These cookies gather information such as the number of people are using our website and which pages are popular to help us improve customer experience. Without these cookies it will mean we can’t gather information to improve the shopping experience.
Advertising Cookies
These cookies gather information to help us learn what you are interested in so we can show you relevant content and service appropriate ads to you.
How Do I Block Cookies?
You can manage your cookies by visiting the cookie control panel.
You can also clear out cookies by visiting the tools, preferences or privacy settings on your browser. The method differs from depending on device type, but all browsers have functionality to clear data and browsing history.
Terms & Conditions
TERMS & CONDITIONS
Welcome to the Stag & Groom website terms and conditions for use. These terms and conditions apply to the use of this website. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.
The Stag & Groom website is owned and operated by Peter Posh, D3 Stafford Park 11, Telford, Shropshire, TF3 3AY
1. Introduction
1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
1.3 If you have any concerns about material on our site, please contact us by email at hello@stagand groom.co.uk
2. Ordering From Us
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made, unless we have notified you that we do not accept your order or you have cancelled your order.
a) if you do not meet any eligibility criteria set out in our terms and conditions;
b) if we do not deliver to your area.
Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.
3. Pricing
3.1 All prices include VAT for UK sales (where applicable) at the current rates. For orders outside the UK, once delivery country is selected the VAT is removed. All orders for delivery outside the UK will be subject to any local import duties, brokerage fees, sales tax or VAT and will need to be paid to the courier.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
4. Delivery
4.1 We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 30 days of your order.
4.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address (hello@stagandgroom.co.uk) of the problem within 10 working days of the delivery of the goods in question.
4.3 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 days of our maximum delivery period of 30 from the date on which you ordered the goods.
5. Placing a Pre-Order
5.1 Pre-orders are orders for products that are not yet available for general sale via Peter Posh Ltd. In order to place a Pre-order, you will need to provide certain information, including but not limited to your name, email, address and billing information. It is your responsibility to ensure this information is accurate and up to date. If we do not have accurate information, we will not be able to keep you informed.
5.2 Pre-order payments do not guarantee availability of the Product but represent your Offer to buy the Product when it is available for sale. We reserve the right not to accept your Offer and your Offer is only accepted once the Pre-ordered product is despatched.
5.3 When you place a Pre-order you will need to pay the full upfront price of the Product. You may cancel your Pre-order at any time and get a full refund of your Pre-order Payment at any time before the Product has been despatched.
5.4 Release dates are subject to change. As a result, we cannot be liable for any changes to Release dates advertised by us. In the event that the manufacturers price increases we may either hold the price previously charged or ask you to either pay the difference or cancel for a full refund.
5.5 Either party may cancel a Pre-order at any time for any or no reason prior to our notice to you that the Product has been despatched. If cancellation occurs before the despatch notification, you will be entitled to a full refund of your Pre-order payment. Peter Posh Limited accepts no liability for any interest or other costs associated with placing the order or any cancellation of the order.
6. Liability
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
6.3 If you notify a problem to us under this condition, our only obligation will be, at your option:
a) to make good any shortage or non-delivery;
b) to replace or repair any goods that are damaged or defective; or
c) to refund to you the amount paid by you for the goods in question in whatever way we choose.
6.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.3 c) above.
6.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.6 Not withstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7. Cancellation and Contracts for Goods and Return Policy
7.1 This section applies to consumers only (and not to businesses or other organisations) who order goods.
7.2 If you wish to cancel your order:
a) you can notify us by email to hello@stagandgroom.co.uk before we have despatched the goods to you; or
b) where goods have already been despatched to you, by returning goods to us in accordance with clause 4.2 above.
7.3 You can cancel goods you have ordered from us for any reason at any time within 14 working days after the day of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
7.4 We will give you a full refund of the amount paid within 30 days or an exchange credit as required, less (if for any reason the costs have not been paid by you) the costs of delivery to us.
7.5 The rights to return the goods to us as referred to in clause 7.3 will not apply in the following circumstances: -
• in the event that the product has been used
• to any products that we have made or customised specifically for you
The provisions of this clause 7.5 do not affect your statutory rights.
8. License & Copyright
8.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
a) no documents or related graphics on this Website are modified in any way;
b) no graphics on this Website are used separately from accompanying text; and
c) no graphics, text or images are reproduced for use in the public domain.
8.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 6.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
8.3 Subject to clause 8.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
8.4 Any rights not expressly granted in these terms are reserved.
9. Service Access
9.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
9.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
10. Visitor Material and Conduct
10.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
10.2 You are prohibited from posting or transmitting to or from this Website any material:
a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
b) for which you have not obtained all necessary licences and/or approvals;
c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
d) which is technically harmful (including, without limitation, computer viruses, logic bombs, trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
10.3 You may not misuse the Website (including, without limitation, by hacking, impersonating any person or entity or falsely misrepresent your affiliation with a person or entity, ‘stalk’ or harass another or collect or store personal data about other users).
10.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 10.2 or 10.3.
10.5 It is your responsibility to determine that your input into our site, including use of any chat room areas of our site, including your choice of your user name, conforms to the above conditions. Remember that the site and your content may be accessed by children.
10.6 If you notice any content which breaches these conditions, please notify us by email to hello@stagandgroom.co.uk
11. Links to and From Other Websites
11.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk.
11.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
a) you do not remove, distort or otherwise alter the size or appearance of the Stag & Groom logo;
b) you do not create a frame or any other browser or border environment around this Website;
c) you do not in any way imply that we are endorsing any products or services other than our own;
d) you do not misrepresent your relationship with us nor present any other false information about us;
e) you do not otherwise use any Stag & Groom trademarks displayed on this Website without our express written permission;
f) you do not link from a website that is not owned by you;
g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 11.2 for breach of these terms and to take any action we deem appropriate.
11.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 11.2.
12. Registration and Age Restriction
12.1 To register with us you must be over 18 years of age. By placing an order with us you agree to our undertaking age verification or other checks and you agree to our providing details to United Kingdom law enforcement agencies. We reserve the right to refuse completion of any order at our own discretion.
12.2 Each registration is for a single user only, whether or not acting on behalf of a company or other organisation. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
12.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
12.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
13. Disclaimer
13.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
13.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
14. Liability
14.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
14.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
14.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
14.4 You agree, on behalf of yourself and your business entity or organisation, jointly and severally to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
15. Governing Law and Jurisdiction
15.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where the claim is brought by you, save where you have legal rights to bring any claim in respect of such a dispute in any other jurisdiction. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence, registration or business or any other relevant country.
15.2 We do not warrant that materials, services or information for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
16. Miscellaneous
16.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
16.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
16.3 No person other than the parties to these terms and conditions are intended to benefit from them pursuant to the Contracts (Rights of Third Parties) Act 1999.
Delivery Information
DELIVERY COST (UK)
SPEND OVER £99 FOR FREE DELIVERY
Next Day - £8.95 we will always try and despatch same day but please allow 1-3 working days for delivery
Dog Waistcoats - are handmade at time of order please allow up to 2 weeks for delivery.
CLICK & COLLECT
1) Simply add "Local pickup" in the checkout process and select which showroom is best for you.
2) Items will be packaged and sent to your chosen showroom
Please allow up to 5 days for it to arrive at your chosen showroom.
This is usually sooner but please allow for delays.
Your chosen showroom will contact you to let you know your items have arrived and you are free to come and collect them.
Telford
D3 Stafford Park 11, Telford, Shropshire, TF3 3AY
01952 201117
telford@peterposh.co.uk
SHREWSBURY
10 Vanguard Way, Battlefield Enterprise Park, Shrewsbury, SY1 3TG
64 Hagley Road, Stourbridge, West Midlands, DY8 1QD
hagley@peterposh.co.uk
01384 283444
EXPECTED ARRIVAL
Next Day (Order before 2pm) - will arrive next day (Allow 1-3 working days)
Dog Waistcoats - Are handmade at time of order and will arrive in up to 2 weeks.
How are your orders delivered?
For UK standard and express deliveries we use a fully tracked DPD courier service.
Next day deliveries are sent using a fully tracked service via DPD
Can I track my order?
You will receive an email with your tracking number, as well as updates from the courier. To view your delivery status visit DPD Tracking and add in your number.
Do I need to be at home to receive the parcel?
No most of our couriers will leave your parcel in your designated safe space or with a neighbour
STAG & GROOM ACCEPT NO LIABILITY FOR ITEMS LEFT IN YOUR CHOSEN SAFE PLACE OR WITH A NEIGHBOUR
Can I arrange a specific delivery date with you?
Unfortunately we can not arrange specific dates based on stock availability etc. In every case we will aim to despatch items either same day or next day but please allow 1-3 days for delivery
Returns & Warranties
30 DAYS RETURNS
A returns form will be included in your order.
We ask you fill this in when returning items to ensure speedy processing when arriving back in our warehouse.
Any returns or refunds must be communicated to us first @ hello@stagandgroom.co.uk
YOU are then responsible for ensuring items then arrive back to us safely, with original packaging and in a resalable condition.
Send all returns to:
Stag & Groom
Stafford Park 11, Telford, Shropshire, TF3 3AY
Unit D3
Stafford Park 11
Telford
Shropshire
TF3 3AY
Stag & Groom reserves the right to offer nil or partial refunds depending on the condition of returned items.
Items arriving damaged will be subject to an exchange or refund of the sellers choice.
